New Paragraph

How to F*** Up a Company in 7 Easy Steps: A Manual for Dummies
October 12, 2021

By Chris D. Lewis

I continually read and write articles about the criticality of effective leadership in building morale and a positive organizational culture in terms of the professionalism, buy-in and contribution of employees. In my book “Never Stop on a Hill”, I outlined all the important aspects of true leadership; how people can make or break your company and highlighted the need to inspire them to be and do their very best.


But I regularly speak with employees of private and public sector organizations that tell me that what they are seeing, hearing and feeling out there is the antithesis of effective leadership. This is understandably dragging them down; taking away their desire and that of their colleagues to work hard and try their best to help the organization prosper. This has to negatively impact the success of these companies and agencies at least in pockets and potentially as a whole.


Given the apparent will of so many pseudo-leaders to blow it and therefore fail their people, their organization and its clients, I decided I would do my part to provide them some much-needed advice on ‘how to’ completely bomb. Why only go half way? Here’s how to totally F*** things up:

1.    Treat everyone like crap. Remember what supervisors did and said over your career that made you want to suck your thumb and cry or quit. Do all of those things and more to those that report directly to you, and also to colleague “leaders” around you. That will help drag them down as well, so they can further add to the fun of making the lives of ALL employees a living hell.


2.    Do not reward good employees or challenge the bad. Let everyone do what they want, or do nothing if they choose. Show the hard-working and committed employees that their efforts mean zero, and prove that that the lazy employees that abuse the system; disobey the rules; and do nothing will go totally unchecked, but will still collect the same pay check every two weeks. In fact you should try to promote some of the very worst people to send a resounding message to the good!


3.    Do not communicate. Screw them. The employees don’t need to know what is going on and why, so don’t tell them. Nor do you need to know their thoughts; ideas or suggestions on how to provide better service or be more efficient. If you need their advice, that means you don’t already know everything yourself. After all, you’re a boss and they aren’t, so what the hell do those peons know about anything? How silly.


4.    Destroy morale. Happy employees will only come to work on time, work hard, won’t call in sick as often; will smile and treat people – including customers, with professionalism and respect. They might even actually start to feel good about themselves and not want to quit! Jesus. Who needs that nonsense?


5.    Do everything you can to make employees feel disconnected. Don’t acknowledge their efforts; NEVER thank them; and don’t do or say anything to make them feel understood, valued or appreciated. What good could possibly come out of that? You certainly do not want them to feel that their opinion counts, or they might then try to offer suggestions or God-forbid attempt to slide in unwanted input to steer your boss-like decisions. (See number 2 above.)


6.    Never support anyone, ever. If they start thinking that you care about them and want to help them succeed in their careers or in their personal lives, that could lead to morale “building” rather than your ultimate goal of “destroying” morale. If you acknowledge the positive happenings in their lives (like the birth of children, marriage, new homes, birthdays, vacations, retirement, etc.) or offer them support in the dark days (i.e. physical or mental illness, family deaths, financial hardships or divorce) they will think you must be weak. Remember: These people are merely numbers on a company payroll. They are not people that have needs or challenges in life and if they suddenly do, you don’t need to know and it’s not your job to help anyway. What are you supposed to do?


7.    Know nothing about an employee. Do your best to never even know their first names. In fact don’t know anything about them! If anything more than “hey you” is required, just call them by their last names, or “buddy”, “kid” or “sweetie”, as opposed to “Bill” or “Sue”. They’ll love that. Your goal should be that when they quit or go off totally broken mentally and or physically, retire and/or die, you should be able to proudly boast “I never even knew his or her first name”. You also don’t need to know if they are married; have children; have parents; where they are from; where they live; what their personal interests are; what their experience levels or areas of expertise might be; and where they want to go in the organization. In fact, the more you know about them, the more you’ll be tempted to actually seem human at times. Despite articles to the contrary, that is NOT a good thing.

If you are successful, you will contribute greatly to the total failure of the organization. Morale will continue to plummet; sick leave will rise; productivity will deteriorate, professionalism will be non-existent and you’ll lose clients in droves. People will quit or transfer and you’ll be unable to attract replacement personnel because the word will spread like wildfire that you are a complete dick.


And if you happen to be a so-called leader in a police department, where I had the pleasure of serving for decades, a lack of professionalism will lead to a deterioration of community trust. The public will not want to report crimes or tell your officers things they’ve heard or suspect. Victims won’t feel comfortable telling the people you “lead” about awful things that have happened to them. Your members will inevitably do bad things and community leaders will do everything in their power to either promote you so you can screw things up at an even higher level, or kick your useless ass out of the door before you make things even worse. Either way, you’ll have succeeded in sucking the life out of your people and destroying the will of the organization.


Well-done!Mission accomplished.

_________________________________

Chris D. Lewis was a police officer at all levels for 36 years and the 13th Commissioner of the Ontario Provincial Police, one of North America’s largest police services.

By Chris Lewis February 7, 2026
Thursday’s announcement of the arrest of seven serving and one retired Toronto police officers for corruption, was a dark moment for policing in Canada and for the communities that trust their police to always do what is honest and right. At times like this it is too easy for us all to lose trust in those in which we should hold the highest level of trust in society, because of the actions of a few. I believe that we must remind ourselves about all that is good in policing in Canada – where training, standards, equipment, professionalism, governance and competence are second to none in the world. I view this as both bad news and good news stories. The bad news is that seven officers allegedly broke their oaths and committed heinous crimes. Startling, sad and completely unacceptable for the profession and more importantly for the public they were sworn to serve. The “good” news (although I struggle with the word) is that the system worked. Suspicions arose about a certain Toronto Police (TPS) officer’s potential involvement in a crime in York Region. Police there notified the Chief of the TPS, and they quickly agreed that York Regional Police (YRP) would lead the investigation, and TPS would remain in a support role by providing Professional Standards investigators and other assistance as required. I assume that would mean investigative support personnel and access to internal information about the TPS officers in question, like their schedules; what police cars they were driving; assignments and personnel file information, at minimum. By design, the TPS Chief did not have decision-making authority in the investigation. None of that raises any red flags for me. This was a large and complex investigation that eventually involved 400 officers and would require highly experienced investigators and specialty personnel. YRP and TPS have all of that and more. The leaders that addressed the media spoke competently and professionally, leaving no doubt that they would leave no stone unturned. Evidence was gathered and arrests of officers and others were made. The public was then appropriately advised of as many details as we have ever seen released in a media conference when charges were before the courts and an investigation ongoing. TPS Chief Demkiw announced he was seeking to suspend at least some of the officers without pay. That is something that has only recently became acceptable under Ontario’s policing regulations and must be used judiciously. Of course, social media “experts” and anti-police pundits took over from there. Please allow me to offer answers to some of the most consistent queries: Why wasn’t an independent oversight body like the Special Investigations Unit (SIU) brought on to investigate? Police shouldn’t investigate police! It’s not the legislated mandate of the SIU to conduct criminal investigations into police except in specific circumstances around police use of force or sexual assault. Nor is it the mandate of Ontario’s Inspectorate of Policing. These governing bodies do not possess the expertise or resources to conduct massive criminal investigations into officers and organized crime groups. Only large police services have the critical mass and knowledge to manage such difficult operations. An option for Chief Demkiw was to let his Professional Standards personnel be the liaison for TPS information and potential Police Act charges against TPS personnel that might emerge but leave the investigative support/assistance piece to another large outside service. That would’ve helped suppress any concern around TPS investigating their own. But police services often conduct criminal investigations into their own people with regularity in Ontario, unless they involve senior officers. There’s no hard and fast rule or Ministry guidelines on the issue to my knowledge. The Toronto Chief should step down. This happened under his watch. I cannot speak to his day-to-day job performance, but in my view, Chief Demkiw did not handle this case wrongly. The alleged illegal actions of 0.12% of his police personnel do not justify his removal. If he knew and didn’t take action that would be different but there is no suggestion of him doing anything but throwing his full support behind the YRP investigation. Again, perhaps he should’ve kept TPS out of it as much as possible, but that was a judgement call made in the early stages of an investigation that grew very large over time. All cops are corrupt. Why didn’t other officers stop them? What? This was seven officers in a police service of almost 6000 TPS officers and out of over 70,000 police officers in Canada. It is awful, without a doubt and concerning to say the least, but this does not mean there is a wave of police corruption and ties to organized crime across the nation. As this criminality unfolded and as we speak, thousands of officers are on the streets of Canada, saving lives and risking their own; patrolling communities; preventing crime and victimization; responding to life and death situations; arresting evil criminals and more. They do that professionally, bravely and honestly, or they are held to account under various laws and disciplinary processes. They are governed and regulated more than any other profession in Canada. Yes, some cops (even one is too many) out of those 70,000, commit crimes in their careers, which is unacceptable. Some of that occurs while they are on duty, some not. It is disappointing when it happens, but with rare exception police leaders will not accept it and will deal with it expeditiously through due process. In cases where a police supervisor or executive doesn’t take proper action, they will be held to account as well. As a rule, no one hates dirty cops more than honest cops. They hurt the profession as a whole across the continent. Canadian officers take a reputational hit regardless of where the wrongdoing occurs in North America. We don’t know the details yet of what these accused officers were doing or how much of it they were doing on the job, versus off duty. IF evidence comes to light in the ongoing investigation that colleague officers knew or participated in any way in the criminality, they will be in trouble as well. Let’s not jump to conclusions that other officers “must have known” and let the investigation run its course. Why do officers not have more oversight on the use of police databases? Police officers and a number of civilian colleagues have access to the Ministry of Transportation (MTO) database that holds all licenced driver and vehicle registration information in Ontario. Most police cars have computers in them that can access that information, which includes driver’s and owners’ addresses. It is accessed non-stop, 24/7, as a regular part of core police business. Other databases involving outstanding warrants and criminal history, as well as occurrence records are similarly accessed. Government employees that work at MTO or in some other Ministries have like access to people’s names and addresses. That is reality in all 10 provinces. We cannot limit legitimate government employee access to vital systems on the off chance they may be inappropriately used. That includes those that we entrust to carry guns and make life and death decisions. When such databases are misused in some way, proper action must be taken promptly, as it was in this case, as opposed to hamstringing the operability of several hundred thousand honest employees across Canada. Canadian police officers are internationally highly-regarded, but they are human, have frailties and will honestly err on occasion while truly trying to do their best. That can be dealt with and repaired when it occurs. But when officers commit acts of malice, they will be appropriately held accountable and dealt with through due process. That is the bedrock of Canadian policing. Public trust in police is paramount to effective policing, and largely we enjoy that in our country. We cannot let this dark day define what policing actually is in Toronto or anywhere in Canada. Canadians should move forward with confidence that the system did work in this case. Those that violated our trust are before the courts. The vast, vast majority of officers that are still out there bravely doing what they do so well, will never let us down. Please give them a chance.
By Chris Lewis January 26, 2026
It’s certainly not Bovino, Noem and higher. Over the past several months the U.S. President’s seemingly valid promise to close the southern border and to rid the U.S. of illegal aliens who are “killers, rapists, drug dealers and individuals from mental institutions” has evolved into something less defendable. Like him or not, it was tough to argue with the public safety need to deport dangerous criminals back to whence they came. I wish Canada would do the same, but in a more strategic way. Chasing undocumented women through Home Depot and dragging U.S. citizens out of vehicles on Main Street – while clad in mostly civilian attire, screaming profanities and with covered faces, has not worked well for ICE and CBP, in terms of public perception and community trust. Enforcing these laws is not easy for those agencies, even when acting within their legislative framework and with probable cause. Angry crowds; individuals with far-left anti-government convictions who just want to hijack the agenda and commit violent acts; and the doxing of federal agents to cause threats to them and their families, cause untold stress on and danger to law enforcement. None of that is justified and is most often a crime. The public needs to stay out of these operations. If someone interferes with the agents and/or their lawful operations, they should expect to be arrested. Placing cameras in officers faces or trying to obstruct them as they conduct an activity, does nothing but raise the temperature of the operation and will end with the placement of handcuffs. Videoing from afar is different, but some take it to the next level. If they threaten anyone with a weapon of any kind, they should anticipate being shot and perhaps killed. That is reality. But at the same time, law enforcement cannot exist without public trust. If the various Department of Homeland Security (DHS) entities that are conducting these operations always acted as per the original strategy and didn’t often violate the rights of people based on the look or colour of so-called “suspects”, as professionally as possible, there would likely not be such an inflammation of the normal American citizen psyche. After all, Trump was elected in part based on his stated “criminal illegal alien” agenda. However, the way his goal was operationalized and the questionable tactics often publicly witnessed has denigrated the trust of many citizens on both sides of the political spectrum. The most recent loss of life occurred in Minneapolis Minnesota on Saturday January 24th. I won’t pass final judgement on the actions of the agents involved in the shooting death of the U.S. citizen there before the results of a professional and unbiased investigation are released. I was obviously not on the ground with those officers to see and hear all they did from their various positions and angles. I have watched all the videos that have been posted, however, and I will say this: “At this point, it does not look good.” When I was a police commander and received information from the field of a critical incident, the initial information was seldom accurate. In fact, over the hours to follow it changed regularly. I would not make any proactive statement to the media, but if asked, I would simply say that we had the proper resources on the ground and I would await verified information, etc. If it was an officer involved shooting or chase that involved injuries or death, I would follow the protocol of the mandatory independent investigation, and would generally say: “It’s undoubtedly a tragic situation, and my thoughts are with the involved officers, citizens and their families, but it is an ongoing investigation and I cannot provide any more information than that.” But what is the DHS leadership saying? What are elected officials saying? Some have already defended the agents and others – like the Governor, are damning them. Within hours of the shooting CBP Commander Greg Bovino publicly defended the actions of the officers, saying that the deceased man had been armed and that the suspect intended to “do maximum damage and massacre law enforcement.” Yes, he was armed, according to local police, but lawfully licensed to do so according to the 2nd Amendment that many Americans treasure. Regardless, it is not clear in any video so far that the man held anything but a camera in his hand when brought to the ground, and Bovino himself could not bring any clarity to his early statement when asked by the press on Sunday morning. He simply fell back to letting the investigation run its course. Sorry Greg, you’re a day late and a dollar short on that one. Then DHS Secretary Kristi Noem told the media, “This looks like a situation where an individual arrived at the scene to inflict maximum damage on individuals and to kill law enforcement.” She acts like the deceased man brandished a gun and threatened the officers. Trump administration officials then called the dead man a “would-be assassin.” If that was the case, being shot and killed should have been the expectation, but are we seeing that? Not so far. How does any of that banter from so-called leaders lend itself to public confidence for an independent investigation that they can trust? True ‘leadership’ involves doing what is right for the people you serve first and foremost, closely followed by the people you lead. These comments do not exhibit leadership at all. ICE and CBP normally operate in enforcement environments at or near (within a hundred miles of) international border points. They absolutely make dangerous arrests at times. But are they selected and trained to operate within the urban environments we are currently witnessing? Perhaps to a degree, but DHS has hired thousands of agents this past year who have received abbreviated training. That’s never a good thing from organizational and officer risk perspectives. I’m not saying normal ICE/CBP agents aren’t as trained and capable as local and state police officers. I’ve known many and they were wonderful officers, but their basic training cannot be the same. Their operating environments may overlap but are generally different. Similarly, most local cops aren’t trained in border enforcement and immigration laws and practices either. In the Minneapolis situation, local police are not supporting the operational activities of the federal agents. The Chief of Police and Mayor are both publicly opposed. Support by local police should be a given – not for random stops of people that look Hispanic and yelling demands for proof of citizenship, but during valid probable cause arrests and the execution of warrants. To stand and watch DHS officers who are unprofessionally targeting innocent U.S. citizens – including off duty local police officers of colour, comes with a loss of public trust as well as ethical and civil liability conflicts. However, I do believe it is the duty of local police to protect DHS agents who are being attacked in the street. DHS should put an immediate halt on any operational activities outside of international border points and pull back from municipalities. Municipal and state police leaders across the country must put their heads together with DHS officials and sort out who does what and how, very quickly. The need to clarify the roles, responsibilities and rules of engagement for their agencies and their people on the street. By being intelligence-led; conducting thorough investigations; working cooperatively and professionally through their varying legislative authorities as they search for and arrest undocumented criminals, they may be able to restore some level of public trust. This cannot continue as is. CBP’s Greg Bovino gave a passionate speech on Sunday afternoon where he spoke of “choices” made by protestors, politicians and the media. It was apparent that he was passing blame on everyone but the DHS in this debacle. Undoubtedly there have been poor choices by many but come on, man. You, the DHS Secretary and your ICE counterpart need to make the “choice” to pause, reflect, regroup and strategize for the good of the people you serve, the American people. Then your President needs to make the right choice and support the change.
By Chris Lewis January 14, 2026
I’ve been watching the enhanced and prominent activity of the U.S. Immigration and Customs Enforcement (ICE) officers over the past several months with interest. Under President Donald Trump’s second Administration, as promised he has directed ICE to arrest and remove dangerous criminal illegal aliens, and specifically pointed out murderers, rapists, etc. That sensible goal has resulted in some bad people being taken off the streets as well as roundups of people that seem to be hardly dangerous criminals, albeit technically “illegal aliens.” Regardless, the issue I want to speak to is the ongoing controversy over ICE officers – some clad in civilian attire for the most part and others wearing ICE uniforms, but all covering their faces in some fashion. My comments are not “anti-ICE.” I am 100% behind law enforcement but I’m also always honest when I see what I believe is a wrong. I worked with and still maintain friendships with people that are now retired U.S. border and immigration officers. They were the best of the best and I’m sure most current officers are nothing but well intended. This is simply about my concerns around the covering of officer’s faces. I simply don’t get it. This is not Seal Team Six deploying on a dirt road to nowhere in Pakistan, to kill Osama Bin Laden. This law enforcement operating on Main Street USA, in commercial parking lots and sidewalks. These are law enforcement officers not an anti-terrorist unit. If ICE officers need to hide their faces for some legitimate operational reason like they are engaged in an undercover operation somewhere, they should stay out of the public and media spotlight. Members of the public that support the covering of ICE officer’s faces, speak of the dangerous work they do and threats of retaliation by relatives and extremists. ICE officials defend the practice and the Acting Director of ICE stated in a July 2025 CBS interview: “I’m not a proponent masks. however, if that's a tool that the men and women of ICE need to keep themselves and their family safe, then I'll allow it.” [1] If that’s his rationale, I hope they don’t tell him they need heat-seeking missiles with nuclear warheads too. Yes, their job comes with dangers and risk. They’re law enforcement officers not ice cream truck drivers. If the reason is to mask their identity from potential bad guys (which I simply don’t buy), there are also public accountability concerns, for the good guys. For example, identifying an officer that is alleged to have used excessive force, or has even been unprofessional, is important for the public from a process perspective. In terms of the whole pile of good guys ICE also ends up dealing with, I’m concerned for the safety of ICE when they run up to a vehicle, aggressively screaming commands through their facial coverings, sometimes with guns drawn. If I was a wanted criminal, I would likely know my goose was cooked and have to make a decision in terms of my response. That would be on me. But if I was a legally armed U.S. citizen who knew they had no warrants and had never so much as received a parking ticket, I might respond with some aggressive action of my own if not 100% sure that I was dealing with law enforcement and not some half uniformed/half civilian clothed maniac with a gun. That might include initiating a gunfight or at the very least stepping on the accelerator. That’s a frightening scenario for the lawful public and should be for the ICE officers. Uniformed police officers in Canada for the most part wear either name tags, their badge numbers or both on their uniforms. In Ontario, it’s the law. Canada Border Services Agency (CBSA) officers wear name tags when they enforce our borders. So do many, many local and state police officers across the U.S. They also do not hide their faces except in extremely rare circumstances. Do all of these officers not make arrests of gang members; illegal aliens; drug smugglers; and dangerous criminals? Do they hide their faces and their names out of a fear of retribution? Do they testify behind a curtain and using a pseudonym during subsequent public trials? Absolutely not. The same rules apply to our police Public Order Unit (POU) officers that unfortunately have seen more violent protest operations in the past 20 years than they did in the 100 years prior. In Toronto, it has become a full-time job. In addition to a lot of good people that are just exercising their right to peaceful protest, at times POU officers deal with some very radical extremists who want to achieve absolutely nothing but cause mayhem, destroy property and if possible, fight with police. As a uniformed police officer, tactical team member and investigator – as did many colleagues, I arrested murderers, outlaw motorcycle gang members and local criminals. I interrogated murderers and rapists for hours. I testified against all these people in court. In small town Ontario, every community member knew where my family and I lived. People I had arrested (and even their parents) knocked on the door of my home to further their arguments. I curled with a local man I’d locked up a week before and against several I’d arrested or charged. I was in and out of provincial jails and federal penitentiaries on investigations and prisoner escorts. In London in the 1980s, my wife and I dined in a lovely restaurant, just two tables away from a notorious biker I’d dealt with on a raid and at biker check-points. We simply nodded at each other and ate our meals. Many of the folks I dealt with were simply not nice people. But I was doing police work! If it was all peace, love, flowers and unicorns, everyone would want to do it. Mind you through all those years, even when I had to use force to arrest some of these individuals or take them into custody at gun point, I treated them like humans. I didn’t disrespect them; didn’t use excessive force; was professional and spoke to them like they were human beings. I truly think that can make a significant difference. In fact, some very bad people I met along the way told me that it did. Some of the publicized ICE interactions with the public have been far from professional. I know their job is difficult and at times they are dealing with complete idiots, but cooler heads should most often prevail. The leaders of ICE should ensure “Professional Public Interaction” is strongly emphasized in ICE officer training and placed front and center in their rules of engagement, then ban facial coverings during public operations. Take that decision out of the hands of the frontline ICE officers that are bravely out doing their jobs. The officers will be safer and so will the law-abiding people in the community. [1] CBS News, CBS News presses ICE head on why agents can continue using masks, YouTube, July 18, 2025, https://www.youtube.com/watch?v=jOOGyLuRkgU