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Make change for the right reasons
September 16, 2024

Cover Photo from www.quotemaster.org



Sometimes wholesale change isn’t necessary

I recently heard of an incident in a police service where an individual convinced the senior executive that an established unit was dysfunctional and needed significant changes. Without question or consultation, the Unit Manager was reassigned and a new Manager from the “A Team” (coincidentally the same individual that suggested change was required) was placed in charge. Many changes were implemented without consultation, and eventually most of the remaining staff members requested transfers. Those that remained were demoralized. They all felt that they were doing good work, had put their hearts and souls into their jobs, and all they had built had been destroyed.


Within a year, the unit was not showing signs of delivering better service, but staff and client groups felt the changes had diminished the effectiveness of the unit. Management then directed that methodologies largely return to the way they were, and the A-Team Manager was promoted and transferred. Life in the unit went on from there. It was too late for the ousted Manager that may never recover career-wise, while the A-Team “leader” was rewarded for the disaster.


Sound familiar? I know I could take that same template and apply it to a number of leadership catastrophes I’ve watched from afar. It often came down to who was liked by the bosses of the day and who they believed. As above, if an A-Team member said, “That place is a mess, it needs change, I can fix it”, then that was accepted as gospel. No study, no discussion with client groups, no assessment, just banish some committed and hard-working Manager to the backbench and ruin their morale and reputation, then the shining star A-Team member is sent in to “fix” it all. Most often it was not a success story down the road.


Similarly, I saw situations where a good Manager transferred or retired, and the new Manager told the senior executive, “What a disaster this area is but have no fear, I’ll fix it.” The good reputations of retired leaders were sullied forever by bootlickers that managed up and back-stabbed their entire career, but never had an original thought.


The fact that situations like this ever occur is a failure of leadership on many fronts.


Where was the immediate supervisor that the Unit Manager reported to? If the place was a mess, then why wasn’t he or she aware of that and take action to improve service delivery before some uninvolved person meddled for self-serving purposes. Also, before making significant change while ruining a career and the morale of other good employees, there should be some analysis of the business plan and metrics achieved, as well as discussions with staff and client groups. Significant change should never occur solely because of the feedback of an outside individual with a personal agenda. Making change too quickly or without foundation serves neither the unit, the clients, the organization or all involved people very well.


In our rapidly changing world, organizations that are continually assessing their internal and external environments and have developed a culture among personnel at all levels whereby they are constantly looking for ways to better deliver service, will make change for the right reasons. Change that isn’t for the personal gain of individuals but for the customers and the organization as a whole, will lead to success for the company and undoubtedly for the employees therein.


Conversely, companies and agencies that remain in the “that’s how we’ve always done it” rut, will remain stagnant at best and the likelihood of delivering the very best service possible to the client will not be high. But then again, when organizations are properly scanning and assessing their environments and the feedback from clients and employees indicates all is well, then there may only be the need for minor tweaking occasionally and not a need for wholesale change.


A cycle of continuous dialogue is the only path to success, but unfortunately in some work units and entire organizations it is not always seen or felt. In some instances, frustrated employees feel that only a chosen few of personnel have a say and therefore keep their opinions and suggestions to themselves. The default position of “let them figure it out” that emerges helps no one in the long run.


An internal culture of openness, honesty and the feeling of employees that their opinion not only counts but is encouraged, is the key to success on so many fronts, including identifying the “why” the “what” and “how” to implement change effectively.

 

Leadership involves risk, especially in policing

By Chris Lewis • March 28, 2026
Leadership is inundated with risk, every hour of every day, in all sectors. In policing, legislative authorities and established policy are the ever-present guideposts, but occasionally policy just doesn’t apply. At times someone has to just make a decision to do something, or not, or they will fail the public they serve and the personnel it is their duty to lead. If it goes bad, time to own up, do damage control, learn from it and move forward. It always frightened me when I saw some at the senior executive level in policing think that supervisors and managers operate in a pristine little bubble where nothing should ever go wrong. Then when it did because some supervisor tried their best to make something work for all the right reasons, they wanted to pigeon-hole the person that took the risk. There were times during my own career when executives were not encouraged to take any risk either. In fact, taking risk was career risk in itself. Despite the best of intentions, if it went bad, the one ‘responsible’ be forever labelled as having failed. Even if the gamble went well, the jaundiced eyes from above would still forever look at them as being a potential liability. It became the “Oh, him. He’s the one that...” At times the daily decision making of high-level commanders would be second-guessed by those in the executive suites – some of whom had never really commanded anything. My buddy retired Chief Wayne Frechette used to describe these folks as: “They’ve never been out after dark on company time.” I know this same concept was alive in many other police services. Some at executive levels actually did serve in operational roles at some point but they never took a risk. Somehow, they were fortunate to skate through difficult situations through sheer luck as opposed to good decision-making and never developed any scar tissue along the way. They didn’t learn from failure – they survived by luck. They also were viewed by weak executives above them as being golden because there was never a milli-second of negativity around them. They were Teflon. But those that worked under their “command” (for lack of a better word) had no respect for them. They simply watched them walk around with coffee in hand, never leaving the office or making a decision. It wasn’t leadership, but it did pave the way to stardom from on high, for some. True leaders do take risks at times. Many I worked with and for did it all and did it well. They did so in the best interests of those they served and those they led, because it wasn’t about themselves, but was done in the service of those that placed their trust in them. Policy simply doesn’t fit every situation. It is most often a guide that anticipates most circumstances that employees will face, particularly the more common (high-frequency) ones. But it cannot predict every possible scenario. When that happens in policing, it can occur in very unlikely situations (low-frequency) that are incredibly high-risk. Supervisors cannot say “Sorry folks, the book doesn’t cover this one” and run away crying. They also don’t have time to tell bad guys, “Hey big fella, sit tight. We need to take a pause here and get the whiteboard out so we can have a group-think about how to stop your murderous rampage.” I think that many pseudo-leaders – far too many, are afraid to make risky decisions out of fear that an error will jeopardize their career. Instead, they risk their careers by not making decisions. Or as I like to say: “their fear of career-risk, risks their careers.” This can be fatal in the policing world. When a police supervisor shirks their responsibilities or quivers, sucks their thumb, and prays for the situation to go away, thankfully constables will come forward and do their best to get their teammates through it. Sometimes that ends well and when the supervisor emerges from their fear-induced coma, they will more often than not take credit for the success. But when the situation goes to hell-in-a-handbasket – despite best efforts, the pseudo-leader will document the risk-taking employee and add another bullet-point to their list of things they’ve done to “hold people accountable.” The panel at their next promotional interview will likely hear the false rendition proudly told. I hear examples of this practise from serving police officers across North America on a much too frequent basis. True leaders develop a culture of trust among those they lead that their suggestions and feedback are encouraged and valued. Their confidence that the leader wants their input encourages them to constantly analyze situations and give thought to what policy says and the options available when policy says nothing. That is good for the employee’s development and may save the leader’s hind-end and the continuity of the team on occasion when an employee steps forward in a crisis. Having said that, there will clearly be situations where there isn’t time for the whiteboard, and a decision needs to be made by the responsible “leader.” When it doesn’t work out, the real leader will step forward and be accountable. But when it does go well, the true leader will allow the light to shine on the team they have the honour to lead. In my view, we’re not seeing enough of that in North American policing. We need more genuine leaders at all levels of law enforcement organizations. Developing and promoting real leaders that can manage risk effectively is a must. Anything less fails everyone.

Why Joint Forces Operations Are No Longer Optional

By Chris Lewis • March 26, 2026
They used to be simply a "nice to have."

Police investigating police: Is there another option?

By Chris Lewis • March 18, 2026
The March 17 th announcement by the Toronto Police Service (TPS) regarding the Ontario Provincial Police (OPP) investigation into allegations by an Ontario Justice that three TPS officers colluded and lied during a 2024 murder trial against a man that ran over and killed TPS Constable Jeffrey Northrup in 2021, has further inflamed the debate over who should investigate alleged police wrongdoing. This instance combined with the recent arrests and ongoing police investigation into several TPS officers for their alleged involvement with organized crime, has brought this discussion to a boiling point. I appreciate the public perceptions around this investigative model given that the average citizen doesn’t necessarily understand the professionalism and commitment of police investigative teams like the recent OPP Criminal Investigation Branch (CIB) group. I have all the confidence the world in that team, but I also personally know the ability and integrity of the OPP Detective Inspector in-charge. So, if these investigations aren’t carried out by police, who will do them? They do not fall under the mandate of the Ontario Special Investigations Unit (SIU), which by the way is largely comprised of former police criminal investigators and forensic identification experts, many of whom investigated homicides in police services. For SIU to assume a larger role, they would have to grow exponentially and expand their team of ‘former cops’. These cases generally do not fall under the purview of Ontario’s Inspectorate of Policing either. They would loosely fall under the oversight role of Ontario’s Law Enforcement Complaints Agency (LECA), who is responsible for receiving, managing and overseeing public complaints against police, but frankly they don’t have mandate or the horsepower to conduct complex criminal investigations. They oversee the “public complaints” that may lead to a criminal investigation, but the investigation would be the responsibility of a police service to conduct. An expansion of the LECA would require a tremendous amount of funding and human resources, most of whom would also be former police officers. Hiring and training civilians to conduct such investigations is an option, but largely an incomprehensible one. Police criminal investigators are trained officers that generally start out as uniformed officers responding to occurrences and investigating more routine and less serious crimes, i.e. minor assaults and property crimes. They build investigative expertise over time, including in interviewing and interrogation; gathering and securing physical evidence; legal processes like obtaining judicial authorizations; presenting evidence in court; and various investigative strategies. They learn how to work with special police units that provide specific investigative skills, and more. All of this doesn’t happen overnight, but over a period of years and with the tutelage of more experienced investigators along that journey. Trying to turn a group of young and well-educated civilians – no matter how intelligent and well-intended, into a team of elite investigators, would be a complete disaster and unfair to the public or to the officers being investigated. Over my many years as a member or as the Director of the OPP CIB, my colleagues and I investigated criminal allegations against cops from other agencies. Before the SIU was formed, we investigated officers from many Ontario police services – large and small, who had used deadly force. Many were cleared and a number were arrested and charged. We also investigated criminal allegations against police chiefs in Ontario. Again, several were appropriately cleared, and some were brought before the courts. Municipal, provincial and federal elected officials were similarly investigated and some charged. Our members also investigated police officers in other provinces, including high-ranking ones. I personally investigated two Royal Newfoundland Constabulary officers that were involved in an arrest that result in the death of a suspect. They were properly exonerated, but I would have charged them in a heartbeat if they had wrongfully killed than man. I arrested an OPP Sergeant for sexual assault. A CIB colleague investigated and arrested two different OPP officers for criminal offences. Both of those officers had been personal friends of mine and years later committed suicide. There are tons of similar examples that I can refer to over my career. All of these involved the oversight and legal analysis of a Crown Attorney, sometimes from another province. The interesting thing, and what most of the anti-police folks will never believe, is that in every single one of those investigations, the dialogue that I was involved in with other officers that I worked with or supervised, involved doing what was right. In other words, “If the allegation is substantiated, we will put the case together, arrest them and put them before the courts.” Not even once, did we think about or do anything that would give an officer a pass when they committed a criminal offence. Never. I have every confidence in the world that the vast majority of municipal and RCMP colleagues across Canada would operate under the same guiding principle. Has the occasional officer worked in conflict with that approach? Undoubtedly. Were some investigators not as committed or capable as they should be and perhaps did a poor investigation accidentally or deliberately? Quite likely so. But I truly believe those cases are the exception, not the rule in criminal investigations. Where I more often believe poor investigations or deliberate attempts to inappropriately give a colleague a break continues to occur, is in Police Act investigations, where policy or employee harassment wrongdoings are suspected. I like to think that the focus on that continues to improve, but not fast enough in some cases. Sadly, I know now that unbeknownst to me at the time, it happened under my watch. A focus for my next article. The public and police deserve the very best of investigators to ensure that bad cops are effectively put out of business and good officers are cleared. If there’s another effective option that would appease the doubting public – aside from using current officers from other agencies or creating a new and costly entity that would be staffed by former police officers, I’d like to hear it.