The thirst for info should not outweigh the need for facts

Chris D. Lewis • Nov 25, 2023

A misquote from the main character in the old Dragnet television show from the late 1960s resulted in a popular phrase, “Just the facts ma’am.” Although Sgt. Joe Friday never actually said that exact string of words, the premise was and remains an important one. As a police investigator, he wanted the facts, not a bunch of speculations, rumours and exaggerations.


The mainstream media most often worked under that principle. Many outlets still do, but not all – particularly the politically connected ones. The days of verifying critical information before releasing it to the public and perhaps jeopardizing a future trial or unfairly maligning an individual or organization, are long gone to some.


In my view, the main reason for that evolution is the proliferation of social media and the ability to float outright lies and embellishments as well as the inclination to throw the proverbial shit at the wall to see what sticks. Former President U.S. Donald Trump turned it into an art form over the past decade, and sadly many of his colleagues, followers and politicized media organizations have followed suit. And that comes from faces and names that we know and recognize! Then there are the nameless, faceless trolls that never have anything nice or remotely accurate to say about anyone or anything.


This constant flow of social media misinformation on world events has put untold pressure on credible media outlets to report “something” immediately and before their news deadlines – as opposed to verifying, or they fall behind the curve. Even when they do confirm details relatively quickly, the false information is already out there, and it is then like swimming up Niagara Falls to get the facts communicated. That flow of bits of facts combined with tons of misinformation can cause unnecessary anxiety among community members and often costly over-reactions by political leaders and then unnecessary scrambling by the various government agencies they lead downstream.


Speaking of Niagara Falls, case in point: when a car crashed in a fiery ball on the U.S. side of the Rainbow Bridge there early Wednesday afternoon, all hell broke loose. Within seconds social media posts claimed terrorists with explosives from the Canadian side had attacked the port of entry on the American side. One major U.S. news outlet reported it as fact immediately. Others announced that “there were reports” of a terrorist attack. As security and law enforcement agencies on both sides of the border were trying to sort out the who, what, when, what and why of the event, some U.S. Republican politicians used it to criticize President Joe Biden and his border security policies. Many Americans truly thought that terrorists from Canada had attacked the United States. The reality that eventually emerged was that there were no explosives, there was no terrorists at all, but a NY man and his wife were killed after driving at insane speeds through the city of Niagara Falls New York and crashing at the U.S. Customs property.

Opposition Leader Pierre Poilievre questioned PM Justin Trudeau in the House, as to government’s action plan to provide security for Canadians, stating: “We’ve just heard media reports of a terrorist attack…” In fairness he did not definitively say it was terrorism, but simply quoted the story as reported by several media outlets. The PM replied quite appropriately (and I seldom agree with him), but regardless 2 days of political attacks of Poilievre followed, like it only can in that world.


Nonetheless, all the swirl that resulted from initial and inaccurate media reports that emanated from social media jib jab, turned a tragic but spectacular fatal car crash – unfortunately at a high-profile location on a U.S. holiday weekend and at the same time as the Israel/Hamas war, into leading world news coverage.


I do not blame U.S. officials for treating the crash as a potential terrorist attack until proven otherwise. It’s easier to gear down and turn the federal investigation over to local authorities when you’re sure, then it is to spool up to a national security investigation a day or two later. I think they managed it quite appropriately. Social media and the resulting frantic spin took it from there.


Unfortunately, we cannot stop the silly side of social media. False flags, unfair finger-pointing, untrue allegations and slams against individuals, politicians, public officials, and organizations likely won’t lessen soon. We cannot legislate intelligence and maturity, nor can we satiate the thirst for information as opposed to facts. But do the rest of us have to believe it, further it and add to the mayhem? Should elected officials not stay out of the fray and not further dangerous falsehoods that scare the heck out of millions of people just to discredit rivals? We have enough real and desperate issues in the world to address without having to face a never-ending circus of misinformation free-for-alls.


How or why this horrific crash occurred remains unknown. We do not yet know if it was intentional or the result of impairment or a physical or mental health episode. We do know that terrible things happen on occasion. But we must rely on authorities to take control when they do; determine the reality of the threat and issue public safety advisories accordingly, with mainstream and social media platforms being credible and honest players in the process. We the consumers of the information and the political masters of the responding agencies, all need to take a deep breath, hear the facts from our experts and think logically before hitting the panic button.

By Chris Lewis 22 Apr, 2024
On April 16, 2024, we lost an incredible police officer and leader from the OPP family. At the same time, his beloved wife Betty, his children and grandchildren all lost the dearly loved patriarch of theirs. Tom O’Grady had a storied police career that lasted 42 years. He joined the RCMP in 1956 as a young 18 year from Northumberland County in Ontario and following a short stint in Rockcliffe Park (Ottawa), was posted to the Cornerbrook, Newfoundland. Then in 1958, Tom left the RCMP and moved back to Ontario. In those days the RCMP would not allow their young officers to wed and given that he married the lovely Betty that same year, it appears the RCMP lost a good man over their policy. Tom subsequently served with two small municipal police departments in what is now Durham Region, before joining the OPP in 1961. His OPP career took him first to Bradford, then Stayner, Huntsville and by 1972 he was assigned to the OPP Anti-Rackets Branch at OPP Headquarters in Toronto. He flourished in the investigative realm and was promoted several times there, including to Detective Inspector upon his transfer to the Criminal Investigation Branch (CIB). He led a number of complex homicide and other major cases across Ontario, including into outlaw motorcycle gangs and even an international case that involved the possible overthrow of a Caribbean country by extremists. That is when I first met Tom O’Grady, when he was in the CIB and came to London Detachment to conduct some interviews. My Staff Sergeant at the time asked me “Do you know that guy?”, and I replied that I had only heard his name, and in a positive way. He said, “He could well be the Commissioner someday.” At that time, I didn’t even know what a CIB Inspector was, but after meeting Tom, learning of his cases and watching his interaction with other members, how he spoke and carried himself, my career goal was cemented. I was determined to be a CIB Inspector at some point in my career. Commissioner O’Grady went on to lead the CIB then was promoted to Chief Superintendent in-charge of the entire Investigations Division, and with a couple of other brief stops, was appointed to be OPP Commissioner in February 1988. I never really interacted with the Commissioner much prior to the early 1990s. Then through various assignments and investigations, I had to meet with him on occasion and even briefed the Solicitor General and Ontario government committees with him. I was always so impressed with the way he spoke and the impact that had on those he was addressing, whether they be political or police leaders. He maintained a calm, reassuring presence, enunciated his words carefully and purposefully, all while exuding knowledge, confidence and professionalism. There’s no doubt they all admired him greatly and I was certainly proud to call him “Commissioner”. I attended a meeting with him in Ottawa in the mid-90s, regarding a national strategy to fight organized crime. He sat at a huge table, quietly and thoughtfully, as movers and shakers in police leadership from across the country debated various options and strategies to tackle the growing organized crime threat. After many had spoken and the tide of the discussions had ebbed and flowed, he indicated that he had something to say. When he had the floor, all the other police Chiefs and Commissioners focused intently as he articulated his views – expressing agreement with portions of the earlier dialogue and some contrary thoughts. That changed the direction of the entire conversation. Others nodded in agreement and then the Chair spoke, and the entire group indicated their consensus. One of things he said to the group, and it struck me, was: “Whether it be federal, provincial or municipal police services, they are all paid for by the taxpayers. And it’s all the same taxpayers. We owe it to them to work together effectively and to get it right for them.” I told him after the meeting that I thought in future meetings – that involved a galaxy of egos and agendas, he should simply speak first, everyone would agree, and we could wrap things up much more quickly. He laughed and said, “Well, they all need to have their say.” I didn’t realize it then, but through those interactions I learned valuable lessons that would help me in my journey as a police leader. In 1995, Tom called me to his office in Orillia. He was very concerned about a letter to the editor that I had sent to a major newspaper to correct some misleading reporting they had published. Although I had worded the letter carefully, he felt that I had disregarded his instructions to the entire OPP to not engage with the media about a controversial issue that the OPP had been criticized over. Although I made a brief counterargument, there was no doubt in my mind that I was not going to sweet-talk my way out of this discussion, so I fell on my sword. He asked, “Why do you do these things?” It appeared t he had the perception that I spoke my mind a bit too directly at times. He had me there! I replied, “Because they pissed me off.” He said, “Well they pissed me off too, but I didn’t write them a letter.” I said, “Perhaps you should have.” He went on to tell me that I wasn’t alone in that thought and that someday he would publicly speak to the issue, adding, “In the meantime, the next time you’re pissed off, come and see me before you write the press.” I reported directly to him through my years at Criminal Intelligence Service Ontario (which he assigned me to) and then he promoted me to Superintendent two years later. I totally appreciated that he never threw the towel in on me over my media letter. Other leaders I worked for over the years certainly would have. Tom O’Grady led the OPP through some challenging years. Ten of them in fact. Fiscal, relationship, public safety and media challenges that we had seldom ever faced as an organization required a high level of patience and strategic thinking. Although as a minor player at the time, I didn’t always agree with the direction chosen or some of the players he promoted to executive roles, but I respected Tom as our leader and did what I could to support him and his agenda, as I did for every Commissioner to follow. I would eventually find out that being Commissioner of a 9000-person organization can be a lonely position. As a rule, making suggestions to the boss and then disagreeing with his or her decision on occasion isn’t all that stressful. Actually, it’s a pretty easy go. But when the buck stops with you, as it did with Tom for a full decade, it’s a whole different world. I know many people didn’t agree with all my decisions or promotions over the years either – and at times rightly so. Despite Tom’s or my best efforts to get it right, at times we didn’t. That reality comes with the turf. Commissioner O’Grady retired in 1998. I couldn’t make it to his retirement celebration, but I sent him a letter to wish him well and to thank him for his leadership, his unwavering support of all of our men and women, and for his belief in me. I added at the end, “Even though you’re retired, anytime I’m pissed off, I will give you call before I write a snotty letter to the press.” We chatted on many occasions over the years to follow. He would still give me his opinion if I asked, but never once offered it when I didn’t. His sage advice and at times silence, was always valued and greatly appreciated. When I wrote a book on leadership in 2016, I interviewed Tom as well as several other past and current Canadian police Chiefs. In response to my question regarding the importance of leadership, he offered this thoughtful feedback: “It has been said that the public is generally oblivious to good policing, rather it is the absence of it that draws public attention and concern. By comparison, an efficient and effectively functioning organization is the result of good leadership, a fact that usually goes unnoticed. Only when the organization begins to malfunction does the subject of good leadership or the lack thereof become a subject of public debate.” Well said, Sir. I’ll miss Tom O’Grady. As I do, I will certainly keep Betty and his family in my thoughts. They’ve suffered a tremendous loss. Rest in peace Commissioner.
By Chris Lewis 19 Dec, 2023
As a career police officer, author, speaker and CTV News’s Public Safety Analyst, I watch public safety events unfold around the world, with a particular emphasis on policing. I write about some issues, talk about others, but I consider them all.
By Chris D. Lewis 28 Nov, 2023
Sadly, awful things continue to happen in society – 24/7, around the world. Tragic, violent events that unfairly take the lives of innocent people and forever destroy the lives of families, friends, witnesses and responding agencies, do take place. Although terrible, they are seldom ‘terrorist’ acts, however.
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